Smart Search

Comprehensive help center with intelligent search, categorized content, and multiple contact options

Customer support hubs: Perfect for creating centralized help centers that serve as the primary destination for customer assistance.
Knowledge management: Ideal when you need to organize and surface large amounts of help content, FAQs, and documentation.
Self-service optimization: Use when you want to reduce support ticket volume by empowering customers to find answers independently.
Multi-channel support: Great for organizations that offer various support channels and want to present them in a unified interface.

Intelligent Search: Advanced search functionality helps users find relevant content quickly across articles and FAQs.
Progressive Disclosure: Organizes information hierarchically, from quick actions to detailed articles and FAQs.
Multiple Entry Points: Provides various ways to get help - search, categories, quick actions, and direct contact options.
Contextual Assistance: Surfaces the most relevant help content based on user queries and browsing patterns.

Reduce support costs by enabling more self-service resolution of customer issues.
Improve customer satisfaction with faster access to help and multiple support channels.
Increase efficiency by organizing support content in a searchable, categorized structure.
Better insights into common customer questions and pain points through search analytics.