From simple rule-based bots to intelligent AI agents, explore the journey that led to Agentforce.
The era began with ELIZA, a groundbreaking program that used simple pattern matching to simulate human conversation.
Chatbots moved to the web with IRC bots and early customer service implementations on websites.
The rise of SmarterChild on instant messaging platforms brought chatbots to mainstream consumers for the first time.
The introduction of Siri, Alexa, and Google Assistant revolutionized human-computer interaction through natural language processing.
The emergence of Large Language Models like GPT and Claude created truly conversational AI that could understand context, generate content, and reason through complex problems.
Agentforce represents the next evolution: autonomous AI agents that don't just respond, but proactively understand, plan, and act to solve complex business problems.
Driven by intelligence
Uncover how today's innovations in intelligence and connectivity are driving progress across every interaction.
From simple keyword matching to understanding context, intent, and nuance in human language.
The ability to learn from interactions and improve responses over time without explicit programming.
Modern agents can connect to multiple systems, APIs, and data sources to provide comprehensive assistance.
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As we move forward, AI agents like Agentforce will become true digital teammates, capable of autonomous reasoning, proactive problem-solving, and seamless collaboration across all aspects of work and life.